Social Intelligence: The New Science of Human Relationships
Summary of 9 key
concepts
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Introduction
Okay, let's do a little thought experiment here. Close your eyes and picture the last big family reunion you went to - tons of faces, everyone crowding around, playing catch up. And then there's that chatty aunt who just floats around from one conversation to the next, instantly bonding with whoever she talks to, before breezing on her merry way again.You can't help but be impressed by her social finesse, right? Makes you wonder - what is going on inside her head as she works the room so effortlessly? How's she able to size people up and make connections on the spot like that? Enviable social grace! This talent goes by many names - social smarts, emotional IQ, and interpersonal intuition. However, psychologist and prolific author Daniel Goleman uses the term Social Intelligence. Social intelligence is the ability to understand one's own and others' actions. It is the ability to accurately detect emotions, understand implicit social dynamics, and respond to others with due regard to context which in turn helps build good personal, professional, and social connections.Social intelligence is a whole different branch of intelligence, with its own set of concepts and all. For one, it’s not quantifiable in terms of IQ (intelligence quotient). We all know some high-IQ individuals who might be socially awkward, failing to carry even a simple conversation in a social setting. So, scoring well on IQ tests and other measures of book smarts has zero correlation with the ability to make friends, influence people, or handle workplace dynamics. And conversely, we all can name that social butterfly from high school who was no valedictorian but somehow has a huge circle of adoring friends and lands every promotion. The point is that we've got countless examples all around proving that healthy relationships so often flow from the intelligence of social grace (and not those aces). And that, people, is why scientists are now hustling to catch up on studying social intelligence! So hey, stick around here to uncover more about why this sneaky talent proves so vital out in the real world.Daniel Goleman is a psychologist and author who has written more than 300 books. He ranks among the top 10 influential business thinkers (The Wall Street Journal). His book Emotional Intelligence (1995) was a best seller in The New York Times for more than a year. Social Intelligence: The New Science of Human Relationships (2006)...
People with a high degree of social intelligence display empathy!
Empathy is a term in trend. What do you think it actually means? We’ll give you a hint: Are you often told you are a good listener, or are you someone who quickly zones out of a conversation? One is an empath while the other is not. Figured it out, yet?Empathy is the ability to pay attention and pick up on emotional cues from people around you. An empath can put themselves in others’ shoes and feel their true feelings. Such a person is more likely to help those in distress. Remember, empathy is not just useful for understanding or helping someone. The display of empathetic behavior also prevents criminal or antisocial behavioral traits like violence or cruelty in an individual and society. Doesn’t take a genius to see why it’s considered a trait of socially intelligent people, right? Believe it or not, the roots of empathy dig real deep—as early as 2 years old! At that tender age, they're just realizing other people exist and have their own needs. Pretty huge concept for a toddler! But soon they start figuring out emotions beyond their own. Slowly they begin to understand different perspectives. Though present to some degree universally, the strength of this skill varies. The ability eventually becomes more sophisticated as a child grows into an empathetic individual. Though with compassion modeling and practice, empathy can be nurtured over time, some excel at it quite naturally, while others walk through life oblivious to cues around them. This is where the amazing concept of empathic accuracy comes in. Here’s what you need to know about it. Empathic accuracy is the ability to accurately comprehend oneself and others in a social setting. It gives an individual the power to assess the behavior of people and, if you’re really, really good at it, you just might have an upper hand in inconvenient situations. Neuroscientists call this ability “mindsight”. It’s like the more useful cousin of hindsight! Empathic accuracy is an important element in intimate relationships. According to research done by Lewesnon and Reuf (University of California) in 1992, relationships tend to weaken if a partner is unable to understand the behavior of the other. Imagine you come home devastated after messing up your big presentation, mascara running down your face. Between sobs, you tell your partner your world is ending. And they reply with “I think you’re overreacting!” Alternately, imagine if they reply with something...
A healthy amount of fear/stress is good for nurturing social intelligence!
Stressed out lately? Well, turns out a healthy dash of anxiety ain't all bad! Not even for children. Social intelligence develops from experience with people and learning from successes and failures in social settings. On that note, meet Zoe! Zoe's parents were super overprotective - they basically bubble-wrapped the poor kid. And now, grown up, Zoe hates adventures, doesn't take risks, freaks out at the most minor problems, and still depends heavily on her parents. Zoe, unfortunately, exhibits low social intelligence.
Scientists believe that early exposure to reasonable doses of stress will help a child to become confident and adventurous as an adult. Karen Parker, a psychologist, investigated the impact of a little dose of fear (one hour) on 17-week-old squirrel monkeys. In contrast, a separate group of young monkeys were left with their mothers in a secure environment. The research proved that the monkeys exposed to little doses of fear grew up to become much more adventurous.
But before you go tossing your kids into haunted houses, know that too much fear can overwhelm them, destroying confidence permanently. Unmanageable levels of stress and fear for a long period might weaken their decision-making and interactive capabilities. Here's a hack for avoiding that: setback recovery pace can be used as a biofeedback gauge for proper challenge adjustments. If a child has just fleeting anxiety, it’s healthy, but if they’re distressed to the point of nightmares, abort the mission. The key is moderate, managed stress that allows kids to build emotional brawn. As adults, they can navigate better whatever life throws at them.
Alternatively, remember all the PTSD from exam weeks? All that fear-induced cramming pays off in the end, but crippling fear that goes even beyond that may have you skipping the exam entirely. The point is, that just the right amount of inconvenience can build resilience and social intelligence.
That was about experiences. Next, let’s take a look at how attachments can affect social intelligence.
The nature of our attachments and relationships can impact social intelligence, and vice versa
Remember where we started? Humans are wired to connect. We are built to form attachments. We also know experiences impact social intelligence; Zoe taught us that! Now what about relationships and attachments? Do experiences influence these? And do you think the nature of our childhood attachments shapes who we become?Well, to nobody's surprise, experiences do influence our attachment styles and these in turn do play a major role in influencing our social intelligence. Children who have secure, responsive attachments tend to develop stronger empathy, emotional regulation, and interpersonal skills as they grow. In contrast, those who lack stable and supportive relationships early on may struggle more to understand unwritten social rules or connect deeply with others. The nature of these early attachments lies in the neural networks that are said to develop in our brains in three categories - care, sex, and attachment. These three categories correspond to an expression of parental, romantic, and platonic love respectively, with each neural network and its corresponding expression being driven by its own specific hormones and neurochemicals. This also results in variations in the intensities of these 3 types of love in individuals. Sometimes, all three networks exist independently and sometimes they overlap and work in combination, driving us to indulge in sexual relationships and develop caring and long-lasting relationships with loved ones and family members. These different combinations of neural circuits result in all of us developing our own unique attachment styles. Our experiences shape these circuits and subsequently our adult behaviors. A case in point – the link between early attachment styles and romantic relationship behaviors in adulthood. People who had insecure or unstable attachments as children may end up with low social intelligence and consequent loss of empathy, struggling with intimacy and communication in their own romantic relationships as adults. They can have difficulty balancing closeness with appropriate boundaries. This in turn can contribute to unhealthy patterns like extreme obsessiveness, jealousy, hostility, or even violence toward partners. Similarly, people who had absent or neglectful caregiving early on are more likely to exhibit narcissistic and entitled traits in relationships, like Joe. Joe was totally obsessed with his girlfriend. He controlled every second of her day and would blow up her phone with angry texts if she didn't reply right away. His low social intelligence as an adult possibly had a lot to do with how he was treated as a child. And this narcissism can...
Navigating the High Road and Low Road to Social Intelligence
Has a random stranger ever made your day by coming to your aid when you were not even expecting help? Or, conversely, felt emotionally wounded by a thoughtless remark from someone close that ruined your whole week? Know what this tells you? Those interactions have the uncanny ability to influence our emotions, for better or worse. But why is that? We are wired to connect with people's moods, that's why! We simply can not exist in an emotional vacuum. Hence we need to equip ourselves with the ability to navigate successfully in complex social settings, something experts say is the true mark of high social intelligence.
And how do we achieve that? Let's try to understand it through a simple metaphor: The human mind has a high road and a low road. Most of us have a foot on both, to varying degrees as we navigate social situations. The low road represents the instinctive part of our brain. Say you met a person and got a bad first impression that you just couldn't shake. That's your low road judging them without thinking twice. One thing about low-road emotions is that they have ripple effects. So an individual prone to strong low-road emotional responses is bound to trigger similar states in others during social situations. This all connects back to how our interactions with people around us affect our moods. Amazing, right?
Then there's the high road. The high road is all about taking time to react to a situation or form opinions about a person or situation. It represents the slow and analytical part of our mind that deliberates over information and emotions. Someone deliberating over a situation for some time is less likely to cause contagious ripple effects compared to low-road emotions
An individual who displays a balanced combination of low-road and high-road processing, creating a natural blend of emotions and perceptions while making decisions or opinions, is said to have - drum roll, please - high social intelligence! Socially intelligent people find their way to happy and agreeable social interactions. They allow few instinctive responses and can foster long-term and balanced connections with individuals in professional as well as personal settings.
Now that we know social intelligence is totally magical with a billion advantages, let us look at the best one.
The Hidden Prescription - How Social Intelligence Cultivates Growth
Who said teachers only impact students' minds? The truly great ones know learning happens through hearts too. Just ask Pamela. She saw past one "troublemaker" to nurture the struggling soul beneath. Or chat with those Indian hospital staff ensuring patients are surrounded by supportive faces, not lonely trays. Turns out care and connection boost healing - who knew?
Yet this powerful prescription often goes untouched. Why? Perhaps because emotional health remains a taboo. But what if unlocking academic potential or speeding medical recovery was as simple as social bonding? Science says it can be!
Picture Pamela pacing the hardscrabble hallways of her Bronx middle school. Colleagues warned her to watch out for Maeva - word was she was nothing but trouble. Yet rather than wield firmer discipline, Pamela wondered if another need lurked below the surface disruptions. She soon uncovered the truth behind the so-called insubordination. Maeva could barely decipher sentences, let alone keep pace with lessons. No wonder her grades gathered dust! Without basic skills, she couldn't contribute even if she longed to. Quietly at first, Pamela guided the struggling striver through remedial reading sessions. Inch by inch, Maeva's literacy took flight. Yes, her improved vocabulary unlocked classroom doors before off-limits. But something deeper empowered this newfound scholar too - the patient attention of a teacher who cared. Social bonds between a student and their teacher are key to good performance.
Half a world away, patients recuperating in Indian hospitals receive an extra dose of TLC too. With no trays coming, family and friends know mealtimes signal their duty to surround loved ones with connection. It’s deliberate. Doctors have caught on that emotional support speeds physical turnarounds. But in the U.S., squeamishness around sickness often sidelines the suffering. When professor Laura Hillenbrand shared about her chronic fatigue battle, once-close pals retreated, leaving isolation's chill. Yet study after study confirms that social bonds boost healing! Those clucking tongues may undermine the very remedy patients need most.
So don't underestimate the restorative powers of high social intelligence - for students, patients, or friends next door. And on the flip side, don't forget that it takes its own toll, too. Ask the carers, or just head on to the next section.
Why Socially Intelligent Caregivers Need Support
Can you imagine being a full-time caregiver for your sick spouse or parent? It’s admirably selfless, no doubt. But as Janice Kiecolt-Glaser’s research shows, it can seriously jeopardize your own well-being. See, chronic stress affects us on a genetic level. It even hinders our immune system by reducing the activity of a molecule called GHmRNA, which produces infection-fighting lymphocytes and white blood cells. Their research proves just that: Alzheimer’s caregivers showed a drastic 50% drop in GHmRNA activity. It's no wonder these selfless people struggle under the strain of caring for their loved ones around the clock. So caregivers have a much higher susceptibility to falling ill themselves.
But it's not just the physical tasks that are draining. Providing constant emotional support and comfort for a suffering loved one also takes a huge mental and physical toll over time. Listening to their fears, holding back tears of your own - the emotional labor slowly chips away at a caregiver's health. Tugs at my heartstrings, that one!
But must heroic caregivers go through all this? Certainly not! The solution lies in social support networks. Just ask Phillip Simmons - at the onset of his ALS diagnosis, he immediately rallied together a 35-person volunteer group from among friends and neighbors. This group lavished Simmons’ wife Kathryn with practical help - cooking, cleaning, childcare, and more. It prevented her from buckling under the stress during Phillips’ remaining years. So by planning ahead, caregivers can avoid burning out. It's about recognizing your limits and allowing others to fill the gaps where needed.
So next time we sing the praises of devoted caregivers, let's remember to ask: how can we support them too? Their health hangs in the balance.
Chapter 9
Details coming soon.
Summary
We are quintessential social beings who require a balanced degree of social intelligence to navigate successfully in our complex society, with its even more complex relationships. The book Social Intelligence by Daniel Goleman specifically explores the neurochemical aspects of social psychology. Tracing the evolutionary journey of our social intelligence and the part played by our neural wirings, the author shows how socially intelligent people are able to forge stronger bonds with each other and make lives a tiny bit easier!
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About the Author
DANIEL GOLEMAN is the author of the international bestsellers Emotional Intelligence, Working with Emotional Intelligence, and Social Intelligence, and the co-author of the acclaimed business bestseller Primal Leadership. His latest books are What Makes a Leader: Why Emotional Intelligence Matters and The Triple Focus: A New Approach to Education. He was a science reporter for the New York Times, was twice nominated for the Pulitzer Prize, and received the American Psychological Association's Lifetime Achievement Award for his media writing. He lives in Massachusetts.
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